For the 18th yr in a row, Aviation Worldwide Information (AIN) has dubbed Garmin the General Common chief within the Flight Deck Avionics phase within the AIN 2021 Product Help Survey. Garmin additionally acquired high rankings in each class of the survey, that are: Value Per Hour Applications, Elements Availability, Value of Elements, AOG Response, Guarantee Success, Technical Manuals, Technical Reps and General Avionics Reliability.
AIN’s annual Product Help Survey relies completely on suggestions from customers of enterprise jets, pressurized turboprop airplanes and turbine-powered helicopters. The survey is password-protected to make sure that solely certified readers are capable of give enter — which means the outcomes are primarily based on unbiased, skilled opinions of 1,450 avionics programs evaluations.
Up to now yr, the Garmin avionics product help group has labored arduous for the highest rating. Lee Moore, the Garmin director of avionics product help, stories that new tasks embody (however are actually not restricted to):
- The growth of self-service alternatives with extra video and continuously requested questions content material if a buyer prefers these choices over direct cellphone or e mail help (each of that are nonetheless all the time out there to those that favor person-to-person interplay).
- The addition of workers to our buyer help and distributor help groups, which permits for elevated protection throughout peak demand hours, extra inside coaching choices and expanded weekend working hours.
- The automation of our discipline high quality reporting course of to expedite the move of suggestions instantly from plane proprietor/operators, service facilities and installers to the proper Garmin engineering group.
- The addition of digital coaching choices and a bolstered eLearning library so installers and pilots can proceed to obtain entry to the perfect schooling even when pandemic restrictions hinder in-person coaching choices.
To learn AIN’s full survey report, click on right here. To contact our award-winning product help group or to entry our library of eLearning supplies, click on right here.
